CONTACT US
RETURNS AND EXCHANGES
If you would like to make a return or an exchange for you online order, you can do so using our online returns portal
For items bought at any 2XU store, or a third party retailer, please visit the store itself to process a return, exchange or warranty claim.
For Gym/teams order returns, please use our Gym Returns Portal
Full returns and exchanges information can be found here
Full warranty claims policy can be found here
GENERAL ENQUIRIES
Email us at australia@2xu.com
If you would like to make an enquiry, please provide your order number and/or any other details, we will get back to you as soon as possible.
Our office hours are: AEST
Monday to Friday | 9.00am-5.00pm
For enquiries sent over the weekend, please allow until the following week for us to resolve your query.
TRACKING
If you need to track an online order, please check your "Shipping Confirmation" email for your tracking number and to "Track Your Package".
Alternatively, you can visit Australia Post's Tracking Page here and copy paste your tracking number from your "Shipping Confirmation" email to check it's progress.
OTHER ENQUIRIES
| Wholesale/Stockist Enquiries | |
| Sponsorships | |
| Custom Enquiries | custom.au@2xu.com |