How can we help?

Gift cards purchased in-store are only valid for use at our physical retail locations and cannot be redeemed online at this time.

We apologize for any inconvenience and appreciate your understanding.

To redeem a promo code, simply enter it at checkout in the "Discount Code" field, located beneath the items in your cart.

If your code isn’t working, here are a few common reasons why:

It may be used alongside another offer (only one promo per order is usually allowed)

The code might be entered incorrectly — promo codes are case-sensitive.

Your order may not meet the eligibility criteria for the promotion.

For full details, please refer to the promotion terms and conditions.

If everything looks correct and you’re still having trouble, feel free to contact us at australia@2xu.com — we're happy to help!

We accept payment from Visa, Mastercard, Amex, PayPal , After Pay, Shop Pay, Google Pay, Union Pay and Apple Pay.

Yes, your billing and shipping addresses can be different. However, both addresses must be located within Australia.

Please double-check that the shipping address is correct and where you’d like your order delivered. Once an order is placed, we may not be able to make changes—so we recommend reviewing all details carefully at checkout.

If your order was cancelled due to a payment issue, please note that your bank doesn’t share specific reasons for declined payments with 2XU. For privacy and security reasons, you’ll need to contact your bank directly to resolve the issue.

In the meantime, you can:

Try placing your order again using a different card.

Double-check that your payment details are correct.

Ensure you're shipping to a residential address within Australia.

If the issue continues, feel free to contact us at australia@2xu.com — we’re here to help you get your gear!

If you’ve just placed an order and realized there’s a mistake, please contact us at australia@2xu.com as soon as possible. We’ll do our best to make any changes before your order is processed.

However, once your order has been processed and confirmed by 2XU, we’re unable to cancel or modify it. In that case, you’ll need to wait for your order to arrive and then request a return for an exchange or refund.

If you sign up for an account with us, then you can keep track of your recent orders via our website in your account.

If you don’t have an account with us, you can search your email history for the order confirmation email. Don’t worry if you can’t find your confirmation email, you can always give us a shout, and we’ll help you out.

If your order is missing an item, includes a damaged product, or you have any other concern, please don't hesitate to contact us at australia@2xu.com We’ll get back to you as soon as possible.

To help us assist you more efficiently, please have your order number ready when you reach out. We’re committed to resolving your issue quickly and thoroughly.

A promotion code may not work for a variety of reasons including: Code has reached its expiration date, the code has been used before or is single use only, the user is on the incorrect 2XU website. If you are experiencing problems with any promotional codes please email australia@2xu.com , and we will be able to assist with any queries.

Orders are processed within up to 2 business days at our dispatch centre. Once dispatched, Australia Post handles the delivery of your order.

Estimated delivery times via Australia Post:

Standard Shipping: 3–5 business days

Express Shipping: Up to 2 business days

Please note that shipping times are estimates provided by Australia Post and may vary depending on your delivery address or delays during peak and seasonal periods.

During major sale events, dispatch times may be slightly longer. We aim to dispatch all orders within 5 business days during these periods.

Sometimes, there can be a delay in getting your parcel to you. If you have not received your order within 10 business days, please email us at australia@2xu.com so we can help investigate and do everything we can to get your gear to you.

You are also able, as the receiver, to enquire about your parcel with Australia Post for confirmation of shipment. They are able to advise you status of the shipment and will be able to identify any unusual tracking movements.

We are all available to help you the best we can!

We currently do not offer a Click & Collect option for online orders.

However, our team at 2XU Performance and Outlet stores would be happy to help! You’re welcome to call your local store during business hours to check stock availability or ask any questions.

🔍 Find your nearest store using our Store Locator.

You’ve reached our Australian website, which only ships to addresses within Australia.

While 2XU products are available worldwide, orders must be placed through the website specific to your country of residence. 

To shop internationally, please visit the appropriate 2XU website for your region.

All the orders are dispatched from Australia.

Our partnered courier is Australia Post.

Once your order has been shipped, you’ll receive a shipping confirmation email that includes your tracking number. You can use this number to track your delivery on the Australia Post tracking portal.

Please note: Some orders may be delivered in multiple packages, so you might receive more than one tracking number in separate emails.

If you need help finding your tracking ID, our Live Chat team would be happy to help!

Standard Shipping:

Spend $120 or more and you’ll get free standard shipping.

$120 or less? Standard shipping is charged at a flat rate of $8.50.

Express Shipping:

Spend $150 or more and you’ll get free express shipping.

$150 or less? Express shipping is charged at a flat rate of $12.50.

*2XU no longer offers free shipping on all Crew member purchases. We're pleased to offer free standard shipping on orders over $120, and free express shipping on orders over $150. Sign up to our newsletter to be the first to know about any current promotions.

We totally get that things change, and we’ll do our best to help!

If your order hasn’t started processing yet, we might be able to update the address—just reach out to us as soon as possible. Once it's in the system though, we unfortunately can’t make changes, as noted during checkout.

If it’s already on the way, the best option is to redirect your parcel through the courier account. It’s quick and easy!

We endeavor to dispatch your order as soon as possible, but we cannot guarantee delivery by a certain date. You will be given courier details to track your delivery.

We want you to love your gear—but if something isn’t quite right, we’re here to help. You can return your item for a refund or exchange through our easy online returns portal.

To be eligible, items must be:

Unused and in original condition.

In original packaging, with tags and care instructions attached.

Returned within 30 days of receiving your order.

Please note: Final Sale and clearance items cannot be returned for change of mind. Final Sale items are clearly marked just below the “Add to Cart” button on the product page.

2XU retail stores may be able to accept a return or exchange on your online order!

We recommend to contact the store before attending to ensure your closest store are able to assist you.

Oh no! We are sorry to hear this - if you believe your product is faulty or damaged, please email australia@2xu.com In your email to our team, please include the order number and a photo of the damage. Our friendly customer service team will guide you through the next steps.

All final sale and clearance items cannot be returned for change of mind reasons.

                            
To help you make an informed decision, a clear notice in bold writing appears directly beneath the product's size grid on items that are non-returnable for change of mind reasons.

Our Free and Easy Returns Process:

Click this link to our return portal

• Enter your order number and postcode.
• Tell us why you are returning an item.
• Receive a FREE return label via email.
• Take your package to your local post office or red post office box.                                                                                                                 Returns can take up to 10 business days to be received by our warehouse, inspected and processed by our team.

2XU offers free returns within Australia for change of mind returns, provided the items meet their return policy requirements.

Online returns cannot be processed in store. You can submit your return via our returns portal.

Once your refund request has been received, we’ll usually authorise it within 2 business days.

After that, your bank or payment provider may take 5–10 business days to process the refund and return the funds to your account.

For more details, please check out our Warranty, Returns and Refunds page.

If the customer is unable to print the return label, can simply pack the item securely and take the digital copy of the return label (which includes the QR code) to your nearest Australia Post location. The staff there will scan the QR code and print the return label for you.

At the moment, we don’t offer gift cards online — but you can grab one in-store!

Just a heads up: our gift cards are for in-store use only, so they can’t be redeemed online. If you're nearby, pop into one of our stores to pick one up. Great for last-minute gifting!

You can find your nearest 2XU store using our store locator — just pop in your location and we’ll show you what’s close by!

We don’t have a phone line at the moment, but we’re happy to help in a couple of easy ways:

Live Chat: Chat with us Monday to Friday, 9am–5pm (AEST) Email: Send us a message at australia@2xu.com

If your question is about an in-store purchase, it's best to contact the store directly. You can find all store details here.

Heads up: During busy times like sales or holidays, it might take up to 2 business days for us to get back to you. We appreciate your patience—our team’s working hard to reply to everyone as quickly as we can!

A quick note: Sending multiple messages won’t speed things up (we reply in the order we receive them). Our stores can’t help with online orders, so please contact our online team for anything related to your online purchase.

You can check out all our current deals on the offers page.

And if you want to be the first to know about exclusive discounts, be sure to sign up for our emails — we’ll keep you in the loop!

If you are receiving emails from us and want to opt out, just hit the unsubscribe link at the bottom of any email.

If you run into any trouble or need a hand, feel free to drop us a line at australia@2xu.com and we’ll help you out!

If you paid with PayPal, you can get a full or partial refund as long as it’s within 180 days (about 6 months) of your payment.

If it’s been longer than 180 days, no worries — Send us a message at australia@2xu.com and we’ll help you sort it out!

If you’re interested in wholesale opportunities, just drop us an email at wholesale.aus@2xu.com and we’ll be happy to chat!

Totally! Check out our teams page to see what’s possible, and if you want to personalise your gear, just shoot us an email at custom.au@2xu.com — we’d love to help!

Want to be the first to hear about new stuff, releases, and special offers? Sign up here and we’ll keep you in the loop!

To update your address, email address or phone number, click on the Account icon in the top right corner, log in to your account, then edit your details underneath ‘Account details’

To find out about what's new, upcoming, and on sale, you can sign up to be notified by us via email and SMS here.

Your Compression Tights should feel form-fitting through your thighs, hips and waist.

You should be able to notice compressive pressure throughout the entire garment from ankle to waist without feeling restricted in your range of motion.

The waistband should feel comfortable and supportive, but not digging in.

If it’s your first time trying on compression you may find putting them on a bit more of a workout than you expected.

Our Compression Tights have a graduated fit with the firmest part being at the ankle to improve blood flow circulation. This means they will be firm to put your foot through the ankle, and then continue to pull the excess up the leg.

Ensure the fabric is gradually pulled up your legs to avoid having fabric sagging down at the crotch which may cause discomfort.

If you’re putting on Compression Tights with bare feet, your skin will have more friction resistance. If experiencing difficulties, we recommend putting socks on first to help the fabric slide over your feet.

We identify 4 different levels of compression, which include:

Mild - suitable for low intensity and low-impact activities (ie. walking or yoga) (15-20 mmHg)

Moderate - suitable for both low and high intensity activities (ie. running or training) (20-23 mmHg)

Firm - suitable for high intensity and high-impact activities (ie. HIIT or cross-fit) (23-25 mmHg)

Extra Firm - suitable for recovery and post-activities (25-28 mmHg)

For more in-depth information, please click on the following link: Compression Technology (2xu.com)

To keep your compression tights in top condition and extend their lifespan, follow these care instructions:

Wash in cold water with like colours as soon as possible after each use to remove sweat.

Hand washing is ideal, but a gentle or delicate cycle in the washing machine is also suitable.

Avoid leaving garments in the washing machine for extended periods after the cycle ends.

Do not tumble dry – heat can damage the fabric’s elasticity.

Hang to dry in a cool, shaded area away from direct sunlight.

Avoid bleach, fabric softeners, and dryer sheets as they can break down the compression fibers.

Do not iron.

Our fabrics and knit structures are designed to be durable, but proper care is essential to maintain their performance and compression benefits over time.

Compression should be firm and supportive to provide muscle stability and circulation benefit, however it’s important that you are comfortable.

If downsizing, you can expect that the garment will provide greater compression power, however it’s important that the waistband isn’t digging in, restrictive and still provides full coverage – we don’t want them to be sheer and see-through!

If you were to upsize, you would expect that it will be easier to get the Compression Tights on and likely more comfortable, however may not be applying the same pressure compared to true sized tights. Be mindful you will want to avoid having excess fabric which would be moving around potentially contributing to chafing or requiring you to frequently pull them up/adjust the fit.

Compression Tights are very versatile which will provide benefits for warm-up, during active use, recovery, injury management, travelling and medical needs. Refer to each product page to understand which product is best suited for your needs. The longer you wear compression the better the muscle support and circulation, but if you experience any discomfort, we recommend removing them for a period of time.

Please use the size charts available to make an informed decision. The size charts are there to assist you to select an appropriate size. We have a various number of different charts for women , man and youth product types.
You can find a relevant size chart on the page of the product you are interested in. The chart is located next to the size grid selection
2XU will do our best to recommend when sizing up or down in a particular style, this is denoted in bold writing on the web page of the product.

Research has found that true sports compression can reduce the risk of injury, improve performance and speed up recovery.
Our tights are made from premium, durable yarns that hold muscles in place. They have a graduated profile to encourage blood flow to your muscles and therefore go beyond your standard pair of tights.

It is a measurement of pressure and stands for millimeters of mercury.

Avoid using in chlorinated pools.
Do not leave Wetsuit out in the sun.
Avoid smooth side of Wetsuit coming into contact with anything abrasive.
Thoroughly rinse Wetsuit with fresh water after use.
Hang Wetsuit on smooth round surfaces like a suit coat hanger.
Turn Wetsuit inside out to promote faster drying.

If you believe your item is faulty, please contact our Customer Service team at australia@2xu.com

In your email, be sure to include:

Your order number.

A detailed description of the fault.

Our team will respond with a claims form, which must be fully completed.

Once submitted, your claim will be assessed by our team.

Please note: We reserve the right to inspect the product and determine the cause and outcome of the claim. For products purchased in-store, please return to the original place of purchase to initiate your warranty claim. A proof of purchase (receipt) will be required.

Yes — your 2XU performance swimming wetsuit is backed by a two-year warranty covering manufacturing defects and material faults from the date of purchase.

How to make a claim:
If you purchased your wetsuit in-store, please return it to the original place of purchase with your receipt to begin your warranty claim.

Our team will assess the claim and determine the outcome. We reserve the right to inspect the product to confirm the cause of the fault. We provide wetsuit repairs once the customer service team has accessed the warranty claim request.

Warranty exclusions:
Your wetsuit warranty will be void if damage is due to improper care, including:

Exposure to chlorine

Exposure to extreme heat or direct sunlight

Contact with abrasive or damaging substances (e.g. Petroleum Jelly, Vaseline, Paw Paw ointments)

General wear and tear or user-related damage (e.g. rips, split seams)

2XU does not repair or replace items showing signs of misuse or inadequate care.

However, if a major fault is found and covered under warranty, 2XU will cover all shipping and repair costs.

At 2XU, we stand by our products, so you can feel confident that your purchase is covered by our 12-month product guarantee.

To claim warranty on an item, you must have the original receipt or online order details from which the garment was purchased.

Our warranty has you covered for 12 months from the date of purchase, when purchased from 2XU. If your product was purchased from a 2XU authorized retail partner, please contact the partner to make your warranty claim.

Where allowed by law, our warranty does not apply to purchases from unauthorized sellers, including unauthorized internet sites.

Please refer to Warranty, Returns and Refunds for more information. If you have any further questions, don’t hesitate to get in touch with our customer service team at australia@2xu.com